LEVEL UP WEB PURCHASES REFUND POLICY

Cancellation Policy

Membership cancellations must be submitted in writing (email or physical letter) at least 30 days before the next billing cycle. Cancellations requested with less than 30 days notice will result in one additional month of charges before the membership is officially terminated.

• Monthly memberships can be paused for up to 2 months per year at no additional charge
• Annual memberships may be cancelled with a prorated refund for unused months minus a $75 administrative fee
• Corporate membership cancellations require 60 days written notice
• All cancellations must be confirmed in writing by our membership department

Refund Eligibility

Refunds for web purchases are available under the following circumstances:

• Unused Class Packages: Unopened class packages may be refunded within 30 days of purchase with original receipt
• Membership Downgrades: Members switching to a lower-tier plan receive prorated credit toward their new plan
• Medical Conditions: Full refunds or membership holds are available with documented medical proof
• Relocation: Members moving more than 50km from our facility may request a prorated refund
• Service Complaints: If we are unable to resolve a service issue, a full or partial refund may be issued at management discretion

Non-Refundable Items

The following items and services are non-refundable once purchased:

• Personal training sessions once conducted or scheduled
• Entry fees for special events, competitions, or workshops
• Merchandise items that have been used, washed, or have tags removed
• Nutrition products and supplements
• Enrollment fees and joining fees
• Any discounted or promotional items purchased as part of a bundle

Refund Processing

Approved refunds will be processed as follows:

• Credit Card Refunds: Processed within 7-10 business days; funds will appear on your statement
• Debit Card Refunds: Processed within 7-10 business days
• Cash Purchases: Refunds issued via check within 14 business days
• Online Payment (PayPal, etc.): Refunds processed to original payment method within 7-10 business days

Please note that your financial institution may require additional time to post the refund to your account.

14-Day Satisfaction Guarantee

New members who sign up for a monthly or annual membership online are eligible for our 14-day satisfaction guarantee. If you are not completely satisfied with your membership within the first 14 days, contact us for a full refund — no questions asked. This guarantee applies to standard membership purchases only and does not include enrollment fees or add-on services.

Changes to This Policy

Level Up Fitness Club reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. For purchases made prior to a policy change, the terms in effect at the time of purchase will apply. We encourage all members to review this policy periodically.